Frequently Asked Questions

How does PC Health Expert FitPC work? PC Health Expert FitPC is a free, downloadable tool designed to diagnose any issues that may be affecting your PC's overall performance. After you run the software and your computer has been diagnosed, you will have the option to activate the full version of PC Health Expert FitPC to fix any issues that may have been found. We have a full team of PC Health Expert FitPC tech support agents available for assistance with your PC diagnosis.

 

What does PC Health Expert FitPC do? The free version of PC Health Expert FitPC will run a diagnostics test on your PC, identifying any issues that may be causing performance problems with your PC. The full, paid version of PC Health Expert FitPC will attempt to remove the issues found during the diagnostics test. This can include issues found on the hard drive such as removing fragmented portions, removing junk files, removing unneeded registry entries, and removing Internet browsing traces.

How Do I Activate My Software?

If you purchased PCHealthExpert and would like to activate the software yourself, please follow the steps below.

  1. Open the PC Health Expert FitPC software
  2. Click the “Activate Now” button in the software
  3. Copy the activation code in your purchase confirmation email by highlighting it and
    pressing CTRL + C
  4. Paste the code into the field in the “Enter Activation Code” window by clicking the field and pressing CTRL + V
  5. Press “Activate”

How Do I Uninstall PC Health Expert FitPC?

Our software is created to meet all our customer’s expectations. However, if you are not fully satisfied with your software, please follow the instructions below to fully uninstall it from your computer 

Windows XP

Click ‘Start’ (Bottom Left of your screen), move to ‘Settings’ then click ‘Control Panel’ and next click:

« Add or Remove Programs »

Find the software you wish to uninstall and click ‘Remove’

Windows 7 & Windows Vista

Click ‘Start’ (Bottom Left of your screen), move to ‘Settings’ then click ‘Control Panel’ and next click:

Click ‘Start’ (Bottom Left of your screen), then click ‘Control Panel’, next click ‘Programs and Features’

Find the software you wish to uninstall and click ‘Uninstall’

What are the system requirements for PC Health Expert FitPC?

  • Broadband internet connection (not dial-up) Microsoft Windows XP with SP2, Microsoft Windows Vista, Windows 7, Windows 8, or Windows 10
  • Graphics mode 800x600 with 24 bit colors
  • Minimum 128MB free hard disk space
  • Intel Pentium 4/5 or AMD processor with 500 MHz
  • Minimum 256MB RAM

Who do I contact with questions about my account, purchase, or product support?
For questions related to your account, purchase, or help using PC Health Expert FitPC, please call 866-399-5146.

How do I cancel my annual subscription?
For questions related to your account, purchase, or help using PC Health Expert FitPC, please call 866-399-5146.

What is the PC Health Expert FitPC refund policy?

PCHealthExpert comes with a 30 day risk free guarantee. If for any reason you are not completely satisfied with your PCHealthExpert software, simply contact our customer support toll free at (866) 399-5146 within thirty (30) days of purchase for a full refund. For more information on our refund policy, please refer to the refund section of our